Whether it’s Collections, Telesales or Market Research Calltrol has the experience to assure you performance and value. Special features and the ability to understand your specific needs for applications like Fundraising, Appointment Setting, Telecom, Mortgages or other Financial products.
Proven turnkey contact center applications to fit your budget and functional requirements. All packages have stood the test of time with scores of satisfied customers over the course of many years. Whether choosing a budget conscious outbound system or comprehensive blended solution, there is never a need to sacrifice quality.
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Get independently tested high performance predictive dialing. Intelligent Automatic Call Distribution, Inbound & Outbound IVR, along with call recording, agent monitoring & coaching, transfers, conferences, and any other contact center related telephony feature imaginable.
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Comprehensive Blended link:
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CenCerv®, Calltrol’s latest generation contact center, telephony server platform includes native SIP VoIP support, via Asterisk® Open Source IP PBX. After nearly 10 years of R&D, we’ve come up with the absolute most effective way to scale and distribute call center telephony. All new and previously developed applications for Calltrol’s Obejct Telephony Server™ (OTS™), are compatible with CenCerv.
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CenCerv’s new key benefits:
- Uses non-dedicated Asterisk® server(s) to handle call center operations – run other applications and basic PBX simultaneously on same Asterisk® servers.
- Reduce or eliminate TDM (conventional voice E-1 & T-1) hardware and service if desired.
- Immediately compatible with SIP compliant hard & soft phones and other hardware and accessories.
Coming soon: Other non-contact center specific enhancements to the Asterisk® Opensource IP PBX.
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Convergence Friendly® Architecture is all about empowering your applications and data. A comprehensive developer’s kit and free support put our money where our mouth is. Turbo charge your existing business systems with simple to implement yet extraordinarily powerful automation, real-time data awareness and precision call control. Calltrol products conform to your specifications, not the other way around.
Add some or all of our Call Handling Technology to any application or database. It’s that simple. Calltrol’s products are completely operating system, development language and database independent. In fact, they support multiple disparate systems simultaneously and have done so for over 15 years.
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Windows NT/2K/2K3/XP
Linux
AS400
OS400
Unix
Mac OS
Access
SQL
My SQL
Oracle
DB2
Visual Basic
Visual C++
C #
Java
ASP/HTML/PHP/XML
Delphi
Power Builder
Virtually any combination of OS, DB, Language
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