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is a provider of call center enabling technologies, including all
aspects of call flow, from dialing, screen-pop, screen logic,
recording, transfer, conference, through data collection and
reporting. Founded in 1982, its users (including many
Fortune 500 companies) have logged over 600 million production hours in
call centers worldwide, in such diverse industries as Market research,
Fund-raising, Telemarketing, Financial services and Customer Service. |
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Since 1987, Dial Connection has been helping companies to upgrade, design and develop administrative systems. |
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Loxysoft develops
computer system solutions focusing
on CTI. Our product portfolio
includes Predictive Dialing and
IVR solutions. |
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Icepeak develops voice enabled products and solutions that
helps our customers to lower their costs, increase
their revenues, raise the level of service and
improve the business with the help of speech
technology. |
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DialMatrix Call
Center
Manager,
one of
the
most
powerful and cost
effective predictive
and outbound dialing
applications ever.
Reliable & Full
Featured
for every
major
vertical
market. Contact us at: 1-717-932-0572 |
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Zedak is a provider of out-sourced custom software development. They offer full-cycle development tailored to meet your needs. |
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Hilltop Information Systems is a computer consulting company that provides integrated Customer Relationship Management (CRM) solutions for business. |
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Funk Software
is your source for award-winning RADIUS authentication and remote
control screen monitoring software. Funk Software develops Steel-Belted
Radius, the market-leading RADIUS/AAA server, and Proxy remote control
software, which is installed on millions of desktops around the world. |
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Alliance Systems, Inc. is a global systems integrator providing communication infrastructure solutions for traditional and next-generation networks. |
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With peerless techniques and expert procedures, Velocite Systems creates unique, precisely engineered computing platforms and systems for corporate, government, and educational developers. |
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Dialogic®,
an Intel Company, is the leader in the manufacture of open,
high-performance, standards-based, telecommunications, and computer
telephony (CT) components. |
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SalesLogix.
The mid-market CRM leader. A fully-integrated sales, marketing,
support, and eCommerce application suite for high-growth organizations. |
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Siebel Systems provides the industry's most comprehensive family of multichannel eBusiness applications and services. |
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Aculab. A leading provider of open standards based enabling technology for the communication market. |
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Windows NT Server 4.0
was designed to help developers build and deploy business applications
faster than ever before. The Option Pack integrates new Web,
transaction, scripting, com-ponent, and message queuing services
directly into Windows NT Server 4.0. |
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Founded in 1993, AudioCodes
is the leader in voice compression technology and the key originator of
the ITU G.723.1 standard for the exploding IP telephony market. |
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CMP Media Inc.
is a leading high-tech media company providing essential information
and marketing services to the entire technology spectrum -- the
builders, sellers and users of technology worldwide. |
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Nadji
Tehrani founded Technology Marketing Corporation in 1972, as a
publishing company adhering to the highest standard of ethics and
professional journalism. Now known as TMC™, the company began by publishing trade magazines for the chemical coatings field. |
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SYMON Communications, Inc.
has provided visual messaging and alerting solutions since it began in
1984. SYMON is the worldwide leader in visual alerting communications.
SYMON’s products are currently installed in over 2,000 call centers,
help desks, network control centers and data centers around the world. |
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We measure quality! Our Tele-Monitor
Evaluation (mystery calling) Programs, Tele-Monitor Quality Outsourcing
(remote monitoring) Programs, Tele-Monitor Critique(E-mail audit)
Programs and our other quality assessment services are tailored to help
organizations with large scale voice and web operations improve the
quality of service they deliver to their customers. |
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The CRMXchange
is your place on the Internet for an exchange of information on
customer relationship management (CRM), sales, call center, and
telemarketing issues. |
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Telephone.com
is a leading supplier of new surplus telecommunications equipment to
global telecom service providers. The primary focus is to provide cost
effective, high quality central office central office, networking and
customer premise equipment to our customers. |
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Prosci Research sponsors the Call Center Learning Center,
a completely independent resource site that provides access to nearly
every call center resource available today. Prosci is not affiliated
with any call center vendors or associations. The Call Center Learning
Center provides free access to all call center suppliers to list their
products without fees or commissions. This allows the learning center
to provide the most comprehensive listings. Prosci's products include
research and benchmarking reports, toolkits for project leaders and
consultants, and handbooks for employees and managers. Prosci's unique
research-based resources combined with their 100% satisfaction
guarantee make these products a win-win for any call center. |
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Incoming Calls Management Institute (ICMI),
based in Annapolis, Maryland, offers the most comprehensive training
programs and educational resources available for call center management
professionals. Established in 1985 and the first to offer training on
incoming call center management, ICMI has grown into a global leader
whose capabilities and depth of experience are unparalleled. ICMI's
focus is helping individuals and organizations understand the dynamics
of call center management in order to improve operational performance
and achieve business results. ICMI provides high-caliber education and
consulting to organizations ranging from small, start-up firms to
national governments and multinational corporations throughout the
Americas, Europe, the Middle East, Asia, the Pacific Rim, and Africa.
ICMI also produces industry acclaimed publications, such as the popular
"how-to" book for call center managers, Call Center Management On Fast
Forward. ICMI seminars and publications have won the accolades of many
of the world's most successful organizations. ICMI is an independent
organization, not associated with, owned or subsidized by any industry
supplier - its only source of funding is from those who use its
services. |
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The New York Software Industry Association (NYSIA)
is the leading trade association for software, information technology,
and Web development companies in the New York City area. New York is a
national leader in software development! NYSIA's mission is to promote
and support the growth of our industry in this region. NYSIA runs an
extensive educational event schedule, hosts the yearly New York
Software Summit, sponsors a wide variety of economic development
programs aimed at assisting member companies, and carries out
legislative work on behalf of the software industry. |
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The American Teleservices Association (ATA)
represents the call centers, trainers, consultants, and equipment
suppliers that initiate, facilitate, and generate telephone, Internet,
and email sales, service, and support. Call centers offer traditional
and interactive services that support the e-commerce revolution,
provide specialized customer service for Fortune 500 companies, and
generate annual sales of more than $500 billion. The ATA represents
members' interests by advocating on Capitol Hill and in statehouses
nationwide, providing advanced professional education opportunities,
defending the teleservices industry in the public realm, and acting as
the industry's information clearinghouse. |
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Calltrol
product installation and continued use is subject to the terms of the
applicable Calltrol license agreement and payment of the applicable
license fees to Calltrol. Calltrol selects Certified solution
Providers, Solution Providers and other resellers that Calltrol
believes are capable of integrating and supporting Calltrol products
with their own, customer or other third party software and hardware.
Calltrol can not itself warrant or provide support for such integrated
or combined use.
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