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January 7, 2004 (New York, NY and Cambridge, MA) Digisoft Computers, Inc., developers of Telescript(TM), a leading contact center management software application and ArtisoftÆ, Inc., (OTC: ASFT), developer of the first software-based phone system and CalltrolÆ Corporation developer of Convergence FriendlyÆ telephony for contact centers, today announced the availability of a single platform, integrated Predictive Dialer and software-based phone switch solution.
Integrating the award-winning Telescript 5.5(TM) and TeleVantageÆ 5.0, with Calltrol's Object Telephony Server(TM) with Convergence FriendlyÆ Architecture provides an exceptional platform for service bureaus, collection and other financial call centers, service desks, help desks and remote technicians. This strategic relationship, formed under Artisoft's Open Communication Alliance, enables all three partners to promote the solution through their respective distribution channels.
"Developing new, integrated products designed to increase productivity is vital to our clients," remarked Robert Garber, Executive Vice President of Digisoft. "In our Call Center Server solution we have created a solution virtually any call center can utilize."
The joint predictive dialing solution enables Artisoft customers to utilize their existing hardware and software components in their current TeleVantage systems. The Call Center Server solution transforms the PBX into a complete call center application, able to handle inbound, outbound predictive dialing or a blended environment. Clients are capable of systematically managing all phone interactions through a single console with a full suite of integrated functions.
"We are excited to have a single board solution with a market leader like Digisoft. Now, with the same hardware, customers can acquire a robust predictive dialing solution on their flexible, feature-rich TeleVantage phone system. It would be difficult to cost justify multiple boxes when Digisoft and Artisoft can solve most customer needs with a single server." noted Rob Black, Product Marketing Manager of Artisoft.
The predictive dialing software, supplied by Calltrol, controls the outbound dialing and answer detection through TeleVantage. Calltrol uses twenty separate factors during each calling decision to accurately predict both the answer rate and agent availability for each call. The implementation, compliant with state and federal regulations, enables you to fine tune calling for each campaign.
"Calltrol's continuous improvement is derived from the input of our users and experience of our developers and illustrates our commitment to the developer community and our existing client base," said David Friedman, Vice President of Marketing & Sales for Calltrol Corp. "We continue to improve our product to ensure our customers, resellers and solution providers are always on the cutting edge. Additionally, providing products that help our clients stay FTC-compliant while still maximizing productivity is important in today's regulatory and economic environment".
About Digisoft
Digisoft Computers, Inc. manufactures a leading PC-based call center and CRM software solution. Digisoft's Telescript(TM) was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. With 15 industry-bestowed awards, Telescript is widely known as a flexible, robust system designed to immediately increase call center productivity. For additional information, please contact Andrew Davidson at 212-687-1810 x 105 or visit
http://www.digisoft.com.
About Artisoft
Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at
http://www.artisoft.com.
About Calltrol
Calltrol's Object Telephony Server(TM) with exclusive Convergence FriendlyÆ Architecture, provides powerful, seamless and cost effective communications control from any external application. This design permits contact center developers to leverage assets regardless of database, operating system, or development language. OTS(TM) supports typical productivity enhancers such as Predictive and Auto Dialing, Intelligent Call Routing/ACD, Interactive Voice Response & Messaging, Full or Part Time Call Recording, Call Monitoring and Silent Coaching. For more information contact our offices at 877-673-6284 x 124.
Effective 3/31/03: The Federal Trade Commission has amended the Telemarketing Sales Rule (TSR) making provisions for a national do-not-call registry and regulations pertaining to call abandonment.
Specifically, the new TSR defines any abandoned call as an abusive telemarketing act or practice. However, the amendment also states that a seller or telemarketer will not be liable for violating that section (310.4(b)(4)(i)-(iii)) of the TSR if:
· the seller or telemarketer employs technology that ensures abandonment of no more than three percent of all calls answered by a person, measured per day per calling campaign;
· the seller or telemarketer, for each telemarketing call placed, allows the telephone to ring for at least fifteen seconds or four rings before disconnecting the unanswered call;
· whenever a sales representative is not available to speak with the person answering the call within two seconds after the person’s completed greeting, the seller or telemarketer promptly plays a recorded message that states the name and telephone number of the seller on whose behalf the call was placed;
· the seller or telemarketer, in accordance with section 310.5(b)-(d) (Record keeping requirements) retains records establishing compliance with 310.4(b)(4)(i)-(iii).
Calltrol Helps You Comply: Calltrol’s Object Telephony Server has all the capabilities required right now to comply with all FTC regulations governing outbound telemarketing. Our product is constantly improving. Watch for new versions of OTS™ featuring updates that will require even less manual intervention to stay in compliance with these new laws.
To learn more about Calltrol’s telephony platform products and how they can help you comply with the new FTC rules please contact our offices at 914-747-8500 .
This information is not intended to serve as legal advice or as a substitute for legal counsel.
Product Improvement Announcement:
Calltrol Corporation, September, 2002
Product Name: Object Telephony Server 6.5
Calltrol Corporation, Valhalla, NY, the original open contact center telephony platform provider and developer of Object Telephony Server™ (OTS™) announces the availability of OTS™ version 6.5. Calltrol's exclusive Convergence Friendly Architecture® has made these communications server products the choice of hundreds of contact centers worldwide for over a decade.
New and Improved! Some of the newest OTS™ enhancements include expanded Control Application features and abilities, Agent Application volume controls, and precise action and reporting capabilities for operator intercepts on ISDN lines.
"These latest improvements and those under development illustrate our commitment to the developer community and our existing client base" said David Friedman, Vice President of Marketing & Sales for Calltrol Corp. "We continue to improve our product everyday to insure our customers, resellers and solution providers are always on the cutting edge. Additionally, modular pricing guarantees cost relative to feature value. That’s important in today’s price competitive market".
OTS™ was designed from the ground up to provide powerful, seamless and cost effective communications management and control to any external CRM and routing applications. This design permits contact center developers to leverage any application(s) regardless of database or operating system and easily add all common contact center telephony and routing features to the same interface.
OTS™ supports typical productivity enhancers such as Predictive Dialing, Intelligent Call Routing/ACD, Voice Response & Messaging, Call Recording, Call Monitoring and Silent Coaching. Other recent improvements to OTS™ include enhanced facilities for external reporting and control applications, dynamic multi-skill routing, Automatic Remote License Modifications, Outbound Caller ID Display Control and New Management and Configuration GUI.
New Product Announcement:
Calltrol Corporation, February, 2002
Booth 2109
Product Name: Calltrol Historian
Calltrol Corporation, Valhalla, NY, a pioneer in open contact center telephony and the developer of Object Telephony Server™ (OTS™) and Open Architecture Predictive Dialing Engine (OAPDE™) announces the availability of its Historian call recording and activity logging utility.
Now, any OTS-based contact center running any application(s), can immediately add digital conversation recording. Historian can record and report detailed information about every phone call processed through OTS. Call segments are stored separately and played back sequentially, so, no matter how many times a call is put on hold or transferred, every bit is stored and can be retrieved as a whole call, or by call segment handled by a specific agent for example.
Calltrol's exclusive Convergence Friendly® Architecture and supporting solutions are now even more valuable with the addition of digital voice recording and detailed reporting through Historian.
OTS was designed from the ground up to provide powerful, seamless and cost effective communications management and control to any external CRM or routing applications. This design permits contact center developers to leverage any application(s) regardless of database or operating system and easily add all common contact center telephony and routing features within or behind the same interface.
OTS supports typical productivity enhancers such as Predictive Dialing, Intelligent Call Routing/ACD, Voice Response & Messaging, Call Recording, Call Monitoring and Silent Coaching. With OTS version 6.0 being released this month, look for improvements such as Enhanced facilities for external reporting and control applications, dynamic multi-skill routing, Automatic Remote License Modifications, Outbound Caller ID Display Control and New Management and Configuration GUI.
Calltrol Corporation Announces OTS version 6.0
Calltrol Corporation a pioneer in open contact center telephony and the developer of Object Telephony Server(tm) (OTS) and Open Architecture Predictive Dialing Engine (OAPDEtm) announces the availability of OTS version 6.0. Calltrol's exclusive Convergence Friendly Architecture(tm) has made these communications server products the choice of savvy contact center developers for a decade. "The latest improvements and those under development will keep us first with the developer community" said David Friedman, Vice President of Marketing & Sales for Calltrol Corp. "We anticipated over ten years ago that users would realize the functional and integration limits as well as the operational and opportunity costs associated with proprietary contact center solutions, especially in the highly competitive outsourced service bureau market. Our anticipations were correct and now more and larger organizations are taking this powerful communications server technology seriously".
OTS was designed from the ground up to provide powerful, seamless and cost effective communications management and control to any external CRM and routing applications. This design permits contact center developers to leverage any applications regardless of database or operating system and easily add all common contact center telephony and routing features to the same interface. OTS supports typical productivity enhancers such as Predictive Dialing, Intelligent Call Routing/ACD, Voice Response & Messaging, Call Recording, Call Monitoring and Silent Coaching. Some OTS ver. 6.0 improvements include: Enhanced facilities for external reporting and control applications, dynamic multi-skill routing, Automatic Remote License Modifications, Outbound Caller ID Display Control and New Management and Configuration GUI.
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Calltrol Corporation Announces Modular Pricing for its Suite of Telephony Server Software Functions
For Everything You’ve Got on the Line
October, 2000, Valhalla, NY- In order to provide more flexibility for its end users and solution providers, Calltrol Corporation has introduced a modular pricing strategy for its software products. The objective of modular pricing is to increase customization levels and improve ROI for contact center applications based on its Calltrol Server Software platform.
Prior to this change, Calltrol marketed just four feature bundles of its Calltrol Server Software, priced according to functionality. With modular pricing, developers may select from nine defined feature bundles or create their own feature bundles from ten standard telephony functions including high performance Predictive Dialing, ACD, Voice Processing, Intelligent Call Routing, Monitoring, Coaching and Recording.
About Calltrol Corporation
Since 1989, Calltrol Corporation has provided tools and systems to telephony enable eBusiness and CRM applications. Primarily used in Telesales, Market Research, Customer Service and support Contact Centers, Calltrol Server Software seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common.
Calltrol Server Software, an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, Audiocodes, and Real-Time Systems. Calltrol Server Software has the capability to replace legacy telephony systems.
Buffalo International, Inc. Changes Its Name to Calltrol Corporation
For Everything You’ve Got on the Line
September 2000, Valhalla, NY-Buffalo International, Inc. has changed its name to Calltrol Corporation. The name represents the niche Calltrol Corporation occupies in the Contact Center/Computer Telephony industry. Calltrol’s product, the award winning Object Telephony Server (OTS™) will keep the same name.
“While many clients have complimented ‘Buffalo’ as a unique name in the technology field, we believe Calltrol is equally unique and concisely identifies what we do, give you control over your calls,” commented David M. Friedman, Vice President of Marketing and Sales, Calltrol Corporation.
The OTS product line has also been revamped to better address the broad variety of needs supported. Several different modules of the OTS product will be available including Outbound Live, ACD Plus, Message Delivery, Complete and others based upon the customer and contact center needs. As always, OTS is based on open architecture. The OTS Software Developer’s Kit (SDK) and the SDK + are wonderful tools for developing a truly customized contact center solution. Design and control of the call flow is left up to the developers.
About Calltrol Corporation
Since 1989, Calltrol Corporation has provided tools and systems to telephony enable eBusiness and CRM applications. Primarily used in Telesales, Market Research, Customer Service, and Support Contact Centers, Calltrol Server Software seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common.
Object Telephony Server, an open telephony server, operates on a stand-alone basis or can interface with legacy systems. It runs on a standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, Audiocodes, and others. OTS™ has the capability to replace legacy telephony systems: ACD, Predictive Dialers, VRU, IP Telephony, Observation, and Recording, etc. www.calltrol.com
Scott Lerner Promoted to Director of Business Development
An Example of Sales Channel Excellence
July 2000, Valhalla, NY-Buffalo International, Inc. announced today that Scott Lerner is now Director of Business Development. Mr. Lerner has been with Buffalo since early 1999 and in this time has made major contributions to the company.
In the past year and a half, Mr. Lerner has brought in many new customers and created new channels for Buffalo’s product to be sold. He is currently managing the Direct Sales and VAR channels. Mr. Lerner enhanced Buffalo’s VAR channel to the point where he brought on additional managers and has created a brand new development channel to help software developers understand the benefits of Buffalo’s Software Developer’s Kit (SDK) and encourage their continued development and to eventually become a VAR.
“Scott is a real asset to Buffalo International. We have a huge volume of opportunities and he is insuring our customers a high level of service;” said David Friedman, Vice President of Marketing and Sales, Buffalo International, Inc.
Prior to joining Buffalo International, Inc. Scott Lerner worked for Frontier Telecommunications as a Major Account Manager. While at Frontier, Mr. Lerner sold voice and data applications to specialized business markets. Mr. Lerner has also worked with Winstar Telecommunications and Teleglobe International.
Since 1989, Buffalo International has provided tools and systems to telephony enable eBusiness and CRM applications. Primarily used in Telesales, Market Research, Customer Service and Support Contact Centers, OTS™ seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common.
OTS ™, an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, Audiocodes, and others. OTS ™ has the capability of replacing legacy telephony systems: ACD, Predictive Dialer, VRU, IP Telephony, Observation and Recording, etc. www.telephonyserver.com
David Rubin Joins Buffalo International, Inc. as
VAR Channel Sales Manager
May, 2000, Valhalla, NY-Buffalo International, Inc. announces a new addition to its staff. David Rubin recently joined the company as Buffalo’s new VAR Channel Sales Manager.
Prior to Buffalo International, Inc., David Rubin was employed by ShoppingInTheUS.com, Inc., an Internet start-up focused on the B2C marketplace. While at ShoppingInTheUS.com, Inc., David established the direction of the company, completed the business plan, conducted primary research, and sold its services in targeted retail communities. David has also worked for Philip Morris USA as a Sales Manager and Marketing Research Manager. His experience and expertise in sales and research make David an excellent choice to spearhead Buffalo’s new commitment to the VAR channel.
“In his short tenure David has already proven to be an asset…we have a huge volume of opportunities and he is insuring our partners a high level of service,” says David Friedman, Vice President of Marketing and Sales at Buffalo International.
Since 1989, Buffalo International has provided tools and systems to telephony enable eBusiness and CRM applications. Primarily used in Telesales, Market Research, Customer Service and support Contact Centers, OTS ™ seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common.
OTS ™, an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, Audiocodes, and Real-Time Systems. OTS ™ has the capability to replace legacy telephony systems: ACD, Predictive Dialer, VRU, IP Telephony, Observation and Recording, etc. www.telephonyserver.com
Buffalo International's VP to Speak at Call Center Demo
Integration to Maximize Center's Productivity
1 May 2000, Valhalla, NY-Buffalo International, creator of the award winning Object Telephony Server (OTS™) and the world’s first and only Open Architecture Predictive Dialing Engine (OAPDE™) will be exhibiting at Call Center Demo and Conference at the Walt Disney World Dolphin Hotel. David Friedman, Vice President of Marketing and Sales, will be participating in the conference track, The New Call Center Fundamentals. He will be speaking about Integrating Inbound and Outbound Solutions on Friday 5 May 2000 from 10:30-11:45 am.
OTS makes integrating inbound and outbound contact centers easy and efficient. OTS is designed to make the integration of both outbound telephony functions such as predictive dialing and inbound features such as Automatic Call Distribution (ACD) and Interactive Voice Response (IVR)/Voice Processing simple. Traditional call centers have separate boxes for inbound and outbound call functions as well as things like observation, recording and voice processing. With the technological advances of OTS, contact centers can replace their disparate boxes with one or more PC based servers from Buffalo International, Inc. Agents log on and can switch between inbound and outbound campaigns to maximize their productivity and make their jobs more interesting.
“When we talk about blending it is functional blending, not just mixing inbound and outbound;” said David Friedman, Vice President of Marketing and Sales, Buffalo International, Inc. “Our customers can combine conferencing, recording and IVR in real-time over IP or hard circuits on any inbound or outbound call;” continued Friedman.
Since 1989, Buffalo International has provided tools and systems to telephony enable eBusiness and CRM applications. Primarily used in Telesales, Market Research, Customer Service and Support contact centers, OTS™ seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common.
OTS™, an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, AudioCodes, and Real-Time Systems. OTS™ has the capability to replace legacy telephony systems: ACD, Predictive Dialer, VRU, IP Telephony, Observation and Recording, VoIP gateway, etc. www.telephonyserver.com
And the Stampede Continues on...
Buffalo to Announce VoIP and the Telephony Connection Returns
April 2000-Valhalla, NY-Buffalo International, Inc. creator of the award winning Object Telephony Server (OTS™) will exhibit at Communications Solutions Expo in Washington, DC on the 27th and 28th of April. New product news includes the availability of IP Telephony. Back again for its third appearance will be “The Telephony Connection”.
OTS now supports VoIP in contact centers. The solution is currently being tested at a customer site in Texas. The small-scale test is successfully running along side a traditional 500 seat OTS installation. “Once the test phase is complete, we plan to scale the server to maximum capacity (400 ports). We also plan to change over four additional 120-seat OTS servers in two different contact centers to IP. We are excited to be building this virtual switch connecting two contact centers;” said David Friedman, Vice President of Marketing and Sales, Buffalo International, Inc.
MTV’s Don Jamieson will be back to host Buffalo’s exciting game show, The Telephony Connection. The contestant will have a tough choice choosing between Tiger, T-Rex and of course Buffalo. Who will she choose? There is only one way to find out. Stop by the Buffalo International booth, #163 and see for yourself and win one of many great gifts and prizes.
Since 1989, Buffalo International has provided tools and systems to telephony enable eBusiness and CRM applications. Primarily used in Telesales, Market Research, Customer Service and Support contact centers, OTS™ seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common.
OTS™, an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, AudioCodes, and Real-Time Systems. OTS™ has the capability to replace legacy telephony systems: ACD, Predictive Dialer, VRU, IP Telephony, Observation and Recording, etc. www.telephonyserver.com
Buffalo International to present the Telephony Connectionand Demo Contact Center at CT Expo in Los Angeles
March 2000-Valhalla, NY-Buffalo International, Inc. creator of the award winning Object Telephony Server (OTS™) and the world's first Open Architecture Predictive Dialing Engine (OAPDE) announces that the Telephony Connection is back after a smashing success at CT Expo Fall in New York. It's a presentation like none other on the show floor. Be sure to visit our Demo Contact Center with contact and campaign management software provided by Drextec, Inc., Booth #1537
It's back!!! Which vendor will the contestant choose? Will it be the old world Dinosaur, the contemporary but proprietary Tiger or the robust and modular Buffalo? Find out with host Don Jamieson of MTV. It's a hilarious show you do not want to miss.
"The Telephony Connection was a huge success at CT Expo in New York. Putting a light spin on an often frustrating and expensive challenge is really appreciated by the audience;" said David Friedman, Vice President of Marketing and Sales, Buffalo International, Inc. "Our way of communicating parallels the ease and simplicity of implementing complex contact center call handling with the OTS™ platform vs. the competitor;" finished Friedman.
Buffalo International and Drextec, Inc. are show casing a demo contact center based on OTS™ and Drextec's DPTS. DPTS is a PC based software suite for Inbound and Outbound contact centers using Buffalo International's OTS™ platform. DPTS and OTS™ lower costs by consolidating various call handling functions inside one PC server, with a single software based control interface.
"By utilizing Buffalo's open telephony platform, we have been able to provide advanced CTI capabilities to our applications without facing the intricacies of hardware control. This gives us a tremendous competitive advantage in the marketplace, as our development efforts can be focused on our strengths in database management and user interface design. The open Buffalo CTI platform and Drextec Open Source permits our clients to extend and integrate their departmental CRM systems without reinventing the wheel;" said Chris Brown, President, Drextec, Inc.
Since 1989, Buffalo International has provided tools and systems to telephony enable eBusiness and CRM applications. Primarily used in Telesales, Market Research, Customer Service and Support Contact Centers, OTS™ seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common. OTS™, an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, Audiocodes, and Real-Time Systems. OTS™ has the capability to replace legacy telephony systems: ACD, Predictive Dialer, VRU, IP Telephony, Observation and Recording, etc.
Object Telephony Server Garners Two New Awards
17 January 2000, Valhalla, NY-Buffalo International, Inc. creator of the world's first open telephony server for contact centers announced today that Object Telephony Server (OTS-NT(tm)) was selected as the Product of the Year Award by Communications Solutions Magazine (formerly CTI Magazine) and Call Center CRM Solutions. This is the second year in a row that both magazines recognized the technical innovations OTS-NT(tm) embodies.
"It is a tremendous honor to win Product of the Year two years in a row;" said Scott Lerner, Business Development Manager, Buffalo International, Inc. "We realize the importance of constant improvement of our already extensive feature set. This gives us the ability to grow with existing customers, attract sales opportunities and expand to new markets;" continued Mr. Lerner.
The OTS-NT(tm) developer's kit saw great improvements this year. For the first time, on platforms other that Win 32, Java developers, are able to easily integrate applications with OTS-NT(tm) through JavaBeans. This advancement will propel the development of distributed and/or virtual call centers, where agents can make or take calls from anywhere. The variety of sample OTS-NT(tm) clients, with Visual Basic source code also broadened.
Since 1989, Buffalo International has provided tools and systems to telephony enable eBusiness and CRM applications. Primarily used in Telesales, Market Research, Customer Service and Support contact centers, OTS-NT(tm) seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common.
OTS-NT(tm), an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, Audiocodes, and Real-Time Systems. OTS-NT(tm) has the capability to replace legacy telephony systems (ACD, Predictive Dialer, VRU, IP Gateways, Observation and Recording, etc).
November 1999, Valhalla, NY-Buffalo International, Inc. creator of the world’s first Open Architecture Predictive Dialing Engine (OAPDE™) and the award winning Object Telephony Server (OTS-NT™), announces the availability of JavaBeans as part of their Software Developer’s Kit (SDK). Developers can now easily develop Java client applications for OTS-NT™.
Previously Buffalo International’s API could only be accessed directly through TCP/IP or from Windows applications using COM/ActiveX controls. Although the OCX made Windows development speedy, Java developers did not benefit. Java can run on many different types of computer and operating systems. With Java support, an entire new world of opportunities for building telephony enabled contact center applications has opened.
"Java is widely used for the Internet and Internet applications. What this means is that if a client/agent application is written in Java, it could be sitting virtually anywhere and accessing OTS-NT™ through the Internet and getting real time screen pops along with phone calls;" explains Wai Wu, Vice President of Technology, Buffalo International, Inc.
Using JavaBeans enable Internet applications to access OTS-NT™. Agents will take inbound calls and make predictive calls from various locations, even home, more easily than they can today. JavaBeans and Java applications do not require agents to work from the same physical location as the telephony server. This is an incredible advantage especially for implementing distributed contact centers.
Founded in 1989, Buffalo International, Inc. develops telephony sever software for call centers. Its systems support a unique open interface for linkage with third party applications. OTS-NT™ includes all the functionality of the original Open Architecture Predictive Dialing Engine in addition to Automatic Call Distribution, Voice Processing, Intelligent Call Routing, Monitoring, Coaching, Recording and IP Telephony and primarily supports industry standard telephony hardware manufactured by companies such as Dialogic Corp., an Intel Company (NASDAQ: INTC) and Audiocodes, LTD. (NASDAQ: AUDC)
Valhalla, NY-30 June, 1999-Buffalo International, Inc. wins its third consecutive Best of Show award at CTI Expo for its call center platform, Object Telephony Server (OTS NT™). The company is naturally thrilled to be recognized once again for its excellence in Open Call Center Telephony design.
"CTI Expo was a great show for Buffalo. The quality of prospects was excellent and we generated far more leads than expected. By receiving the Best of Show award, it solidified our wonderful experience," said Gail Zimmermann, Public Relations Coordinator, Buffalo International, Inc.
"Our editors selected Buffalo International for their outstanding impression on the exhibit floor," said Rich Tehrani, group publisher of Technology Marketing Corporation™ and co-chairman of CTI™ Expo. "Buffalo International’s OTS NT™-Object Telephony Server has made CTI™ Expo the leading forum for the datacom/telecom industry."
OTS NT™ is a call center platform, which provides Predictive Dialing, Automatic Call Distributor, Voice Processing, Intelligent Call Routing, Monitoring, Coaching, Recording and IP Telephony quickly and easily to network applications. It is technologically advanced with features including distributed blended call centers and TCP/IP integration with any application. Object Telephony Server is 100% Y2K compliant.
Founded in 1989, Buffalo International, Inc. develops telephony sever software for call centers. Its system supports a unique open interface for linkage with third party applications. OTS NT™ includes all the functionality of the original Open Architecture Predictive Dialing Engine in addition to Automatic Call Distribution, Voice Processing, Intelligent Call Routing, Monitoring, Coaching and Recording and primarily supports industry standard telephony hardware manufactured by Dialogic, Corp.
Buffalo International Adds Business Development Manager
March 1999, Valhalla, NY-Buffalo International, Inc. announces a new addition to its staff. Scott Lerner recently joined the company as Buffalo’s new Business Development Manager.
Prior to Buffalo International, Inc., Scott Lerner was employed by Frontier Telecommunications as a Major Account Manager. While at Frontier, for over two and a half years, Scott sold voice and data applications to specialized business markets. Scott has also worked with Winstar Telecommunications and Teliglobe International. His experience and expertise in telecommunications make Scott an excellent choice for Buffalo’s new Business Development Manager. Scott’s responsibilities include emerging and vertical markets and customer retention.
"In his short tenure Scott has already proven to be an asset…we have a huge volume of opportunities and he is insuring our customers a high level of service," says David Friedman, Vice President of Marketing and Sales at Buffalo International.
Founded in 1989, Buffalo International, Inc. develops telephony server software for call centers. Its system supports a unique open interface for linkage with third party applications. OTS-NTTM (Object Telephony Server) includes all the functionality of the original OAPDE (Open Architecture Predictive Dialing Engine) in addition to Automatic Call Distribution, Voice Processing, Intelligent Call Routing, Monitoring, Coaching and Recording and supports telephony hardware manufactured by Dialogic, Corp.
Buffalo International VP to Speak at Computer Telephony Expo
Valhalla, NY, 22 February 1999 - Buffalo International, Inc. knows about open telephony servers. That is what makes its product so unique. Buffalo International’s award winning Object Telephony Server (OTS NT™) preceded by Open Architecture Predictive Dialing Engine (OAPDE) is a open telephony platform that integrates with new or legacy call center applications. Hear Buffalo’s David Friedman moderate an educational session on this technology at CT Expo Spring 99, Wednesday March 3 from 12:30.
Mr. Friedman and three experts will recount experiences implementing this technology in a variety of telecom and IS environments. See why call centers are supplementing/migrating from conventional switches supplied by vendors like Nortel and Lucent through the use of modular PC based technology.
"With the current version [of OTS NT™], not only is switching handled to the tune of about 500 ports per chassis, but all your traditional value add is included" explained Friedman, "This eliminates 3 to 6 separate and costly telecommunications systems in the typical call center."
Software vendors have been developing turnkey solutions based on the platform since the release of OAPDE. They typically build or modify customer contact management or call flow scripting applications to work with Buffalo’s systems for Predictive Dialing, Automatic Call Distribution, Voice Processing (for messaging, voice response or digital recording), Intelligent Call Routing, agent Monitoring/ Coaching and the Blending of these functions during a call.
Buffalo will formally announce support for Dialogic Corp.’s CT Media by its Open Predictive Dialing module. CT Media is an open, standards based platform supporting multiple separate telephony application modules on one PC based telephony server to be sold through major computer vendors such as Compaq and HP. This development will allow all new and existing client applications that run with Buffalo’s NT based predictive dialing to work with a CT Media server.
Founded in 1989, Buffalo International, Inc. develops telephony sever software for call centers. Its system supports a unique open interface for linkage with third party applications. OTS NT™ includes all the functionality of the original OAPDE in addition to Automatic Call Distribution, Voice Processing, Intelligent Call Routing, Monitoring, Coaching and Recording and supports telephony hardware manufactured by Dialogic, Corp.
POINT and Buffalo Announce Business Alliance for Strengthening Call Center Customer Interaction Solutions
SAN JOSE, CA – December 1, 1998 -- POINT Information Systems, Inc.™, the premier worldwide provider of Enterprise Relationship Management (ERM) solutions, today announced it has formed a strategic business alliance with Buffalo International, the leader in open architecture predictive dialing. The companies will jointly co-market POINT's open, integrated TeamPOINT™ ERM solution and Buffalo International's Object Telephony Server (OTS NT™) to help organizations create customer-focused, world-class call centers.
"Buffalo International's OTS NT™ product contains the latest version of the world's first, truly open predictive dialer," said POINT Vice President of Worldwide Marketing, Tim Perkins. "By bringing OTS, with all of its telephony functions, together with our TeamPOINT ERM software solution, our customers will truly have more options and greater flexibility in their call centers, seamlessly integrating sales, marketing, customer service, and back-office systems."
"We could not be more pleased…" commented David Friedman, Buffalo International, Inc. Vice President of Marketing & Sales, "…POINT offers a world class product that integrates and optimizes each customer interaction, locally and across world, via multiple distribution channels. Many of our customers and prospects are intrigued by our unique open architecture on the telephony side of the organization. Combining POINT’s powerful applications and Open Interact™ architecture on the computing side creates a really state-of-the-art modular solution, transforming traditional call centers into customer interaction centers.
Both companies are very excited about the partnership as they gear up for 1999 and beyond. The alignment comes just in time for CTI EXPO Fall ’98, taking place this week in San Jose. POINT and Buffalo would like to invite all show attendees to stop by booths #616 (POINT) and #1114A (Buffalo) to learn more about this unique and powerful solution.
About POINT
Founded in 1989, POINT Information Systems is a worldwide provider of advanced Enterprise Relationship Management solutions that enable organizations to merge their sales, marketing, customer care, and back-office functions to form an integrated, enterprise-wide customer interaction platform. Currently deployed in 18 languages in 35 countries and utilized by thousands of licensed users, POINT's TeamPOINT solution is installed in leading multinational organizations such as Hewlett Packard, Ericsson, Allianz, Singapore Telecom, Mobile One, Newton Investments, and Liberty Mutual Insurance Company. POINT has offices in Atlanta, Boston, Chicago, Dallas, Dublin, London, Munich, Paris, San Francisco, Singapore, Melbourne, and Sydney. Additional information on POINT is available at www.POINTinfo.com or via email at info@POINTinfo.com .
About Buffalo
Also founded in 1989 Buffalo International, Inc., is the maker of the world’s first and only Open Architecture Predictive Dialing Engine (OAPDE™). OTS NT™ is the third generation of that product line, incorporating the outbound features of OAPDE™ as well as ACD, ICR, IVR, Conferencing, Monitoring and Recording on a Dialogic™ SCSA & Windows NT™ call center server platform. With over 400 systems comprising approximately 10,000 agent seats shipped worldwide, the "Buffalo Engine" has proven itself to be the most powerful, flexible, and cost effective call center solution of it’s kind on the market today. Buffalo’s products serve as the telephony infrastructure for solutions marketed by numerous predictive dialing vendors as well as for call centers implementing their own client and database management applications. Additional information is available at www.telephonyserver.com
POINT, the POINT logo, and TeamPOINT are trademarks of POINT Technology, Ltd.
Valhalla, NY, November 1998 - Buffalo International, Inc., makers of the world’s first and only Open Architecture Telephony Server, has earned Computer Telephony’s Judge’s Pick Award after a strong showing at CT Demo/Expo ’98. The article honoring the latest version of the Buffalo Engine appears in the November issue of Computer Telephony Magazine.
"[Buffalo International, Inc. has] one of the best CT server packages on the market today," says Brandon Friesen, Associate Editor at Computer Telephony Magazine
Object Telephony Server (OTS NT™), the third generation of this unique product, and its recent "ICR" (Intelligent Call Routing) and "OTS Extensions" enhancements make the Buffalo Engine even more flexible and allow for even more customization of your total solution. OTS NT™ lowers costs by consolidating various call center functions within one PC server. Where separate components used to be required to achieve a comprehensive Inbound/Outbound call center with Voice Processing, Monitoring and Recording, OTS NT™ can support all of your call center functions in one box, using the latest in Dialogic® boards.
OTS NT™ is a server only system containing value-added functionality such as Predictive Dialing, ACD, Voice Processing and SCSA resource management. Users may source compatible client applications from a field of solution providers or they may opt to integrate their own new or legacy applications directly with OTS NT™ to form seamless networked call center solutions. The NT platform is capable of supporting thousands of ports across multiple hot swap hardware modules.
Valhalla NY, February 27, 1998 - Buffalo International, Inc., creator's of the World's First and Only Open Architecture Predictive Dialing Engine, announce the availability of Object Telephony Server NT. This latest version of their telephony platform will increase performance as well as capacity. Support for Euro ISDN has also been released. OTS NT™ will lower costs by consolidating various call center functions within one PC server.
OTS NT™ is a PC based switch containing SCSA™ series Dialogic® cards and linking with any third party client application to quickly and easily form seamless networked call center solutions. The NT platform will be able to support thousands of ports across multiple hot swappable hardware modules.
"We’re perpetually evolving to meet the needs of our market place," said David Friedman, VP of Marketing & Sales for Buffalo International. "The NT (version) is more powerful, and scalable then ever before. It also has the revolutionary capability to support multiple client applications on one server, and transfer calls between them, even if they were written by different developers." Friedman continued.
With the release just in time for CT EXPO ‘98, Buffalo International would like to invite all show attendees to stop by booth #1101, and check out a live demo of an independently developed Windows 95/NT based call center application. This demonstration will show the Inbound/Outbound Blending, IVR and Voice Messaging features provided by Buffalo's Object Telephony Server NT. Integral digital recording, supervisor monitoring & coaching along with fax processing, will permit functions normally performed by five or more stand-alone systems to co-exist on a fully digital PC based platform.
In addition to this landmark product release Dialogic Corporation (Parsippany, NJ) was named Buffalo International as a member of their Platinum Partner program.
Valhalla NY, September 9, 1998 - Buffalo International, Inc., creator's of the World's First and Only Open Architecture Predictive Dialing Engine and the unique total call center platform – Object Telephony Server (OTS™-NT), have introduced many exciting new features just in time for CT Demo/Expo ’98. "CT Demo" is the largest industry trade show held on the East Coast. The product enhancements make "The Buffalo Engine" even more flexible and allow for more customization of your total solution. OTS NT™ lowers costs by consolidating various call center functions within one PC server. Where in the past separate components were required to achieve a comprehensive Inbound/Outbound call center containing voice processing, Monitoring and recording, all of these functions are supported on one PC based digital switch containing Dialogic™ SCSA telephony components. Support of the new "OTS Extensions" will simplify development of third party call center applications and sophisticated call handling routines that run on the OTS NT platform.
"We’re perpetually evolving to meet the needs of our market place," said David Friedman, VP of Marketing & Sales for Buffalo International. "Multiple best of breed applications can smoothly interact with each other on one PC server for a totally customized solution." Friedman continued.
OTS NT™ is a server only system containing value-added functionality such as Predictive Dialing, ACD, Voice Processing and SCSA resource management. Users may source compatible client applications from a field of Solution Providers or they may opt to integrate their own new or legacy applications directly with OTS-NT to form seamless networked call center solutions. The NT platform will be able to support thousands of ports across multiple hot-swap hardware modules in the near future.
Buffalo International would like to invite all show attendees to stop by booth #514 (in the Dialogic Pavilion), and check out a live demo of an independently developed Windows 95/NT based call center client application. This demonstration will show the many features that are provided by Buffalo's Object Telephony Server NT. Integral digital recording, supervisor monitoring & coaching, fax processing, and IP Telephony support will permit continued consolidation of functions normally performed by five or more stand-alone systems within a fully modular PC based platform.
Buffalo International is a Dialogic™ Corporation Platinum Partner.
Buffalo International Call Center Engine Now Supports Euro-ISDN
Valhalla, NY, December 19, 1997 - Buffalo International, Inc. is proud to announce that OTS (Object Telephony Server) now supports Euro-ISDN. This advancement will allow the telephony platform to easily work in countries supporting this EC standard.
ISDN offers many benefits over traditional analog phone lines, and even though the European version is less feature rich then its North American counterpart, call centers will benefit from this new compatibility. Coupled with OTS, Buffalo’s Open Architecture telephony platform, European call centers just need to plug in their system to gain high performance, low cost outbound/inbound call center automation.
Unlike it’s North American counterpart (T1), E1 is usually provisioned as primary rate ISDN rather than E & M. So, supporting Euro-ISDN, a standardized configuration of the E1 being used throughout the European Economic Community, permits easy installation using SCSA compatible Dialogic boards.
OTS from Buffalo International is a high performance and very flexible telephony platform. Its PC based, and permits tight integration with the third party client/control applications of your choice via TCP/IP or NETBIOS for total customization.
Valhalla, NY, July 30 - OTS™ (Object Telephony Server), the latest release of Buffalo International's call center platform (The Buffalo Engine) offers both inbound call processing (ACD) and IVR, in addition to enhanced outbound dialing features. These new functions will allow the Buffalo Engine to perform sophisticated call blending applications with the same high quality that customers have come to expect from the leader in Open Architecture technology.
"To be able to house both the inbound and outbound in one PC is a major breakthrough for us," said Wai Wu, Buffalo's VP of Technology. "It's a big step towards our ultimate goal of providing a complete call center platform. Inbound/Outbound blending, IVR, Digital Logging, Transfer/Conference, Send/Receive Fax all in one box."
Not only that, but OTS™ is truly open by design. This unique architecture gives the Buffalo Engine the flexibility that was never thought possible with traditional dialers. Nothing about the system is proprietary. The PC based platform comes configured to order with state of the art Dialogic™ boards. It plugs right into your existing network, and there is no need to replace your data management software or agent workstations.
"Our long term goal is to provide a box that will empower the customer to do whatever they need to, rather than us doing everything for them," said David Friedman, Vice President of Marketing and Sales for Buffalo. The Buffalo Engine (hardware & software) starts at about $1000-$1500 per seat.
Valhalla, NY, June 1997 – Buffalo International, Inc.’s Open Architecture Predictive Dialing Engine (OAPDE) has earned Computer Telephony’s Best of Show award after a strong showing at CT EXPO ‘97. The article in which The Buffalo Engine was honored appears in the June edition of Computer Telephony Magazine.
"Being called the `best open Un-Predictive Dialer at CT EXPO’ by Rick (Luhmann) was a great compliment to our organization," said Gary Katz, Director of Marketing for Buffalo. Luhmann (editor of Computer Telephony Magazine) went on to say that Buffalo was in fact the only company with such a product, taking notice of the distinct advantage the Buffalo has been offering its customers for several years now.
OAPDE (Open Architecture Predictive Dialing Engine) allows you to add high quality predictive dialing functionality to existing applications regardless of their operating environment. There is also a wide range of turnkey solutions available through an international VAR network. This extremely flexible design is unique to the Buffalo line of Open Architecture products. Adding OAPDE to an existing network can run about $1000/seat. OTS (Object Telephony Server), the latest version of Buffalo’s platform, incorporates inbound ACD and IVR functions as well as an enhanced OAPDE module.
Melville, NY January 3, 1997 - To keep up with demand for new products and features and stay ahead of its competition, Buffalo International's Engineering division has moved. They have just completed relocation to a much larger, state-of-the-art technical facility. "This will allow us to increase staff in both technical support, as well as research and development", said Wai Wu, VP of Technology, "it will also let us bring in a wider variety of equipment for compatibility testing".
This move comes only a few short months after Buffalo's headquarters relocated. It all but completes the corporate facelift that the company undertook in the middle of 1996. Changing its name, moving to new offices, and a brand new web site (including on-line support), are just some of the things that Buffalo is doing to gear up for what is expected to be a banner year in 1997. According to David Friedman, VP of Marketing & Sales "These changes were necessary to meet the needs of our growing and diverse customer base." "We've taken steps to insure that we continue to offer a superior value to all customers worldwide" continued Mr. Friedman.
Buffalo International, Inc. is the developer of the world's first truly Open Architecture line of products. Current products include Open Architecture Predictive Dialing Engine (OAPDE™), Object Telephony Server (OTS™) and Open Architecture Voice Logging Engine (OAVLE™). Currently in the works are Windows NT versions of the products, which will increase capacity for Dialogic™ boards which are the main hardware building blocks of the systems. The new OTS™ platform adds ACD and IVR functions (Fax is on the way) to the Buffalo Engine.
Buffalo International and VAR Drextec Receive Prestigious Award
Valhalla, NY Dec. 15, 1996 --- Call Center Magazine, one of the world's leading authorities on Call Center technology has announced that a total Call Center CTI/Automation solution based on OAPDE™ - Open Architecture Predictive Dialing Engine from Buffalo International, Inc. and DPTS™ - Drextec Prospecting and Telemarketing System from Drextec, Inc has been selected to receive it's Editor's Choice Award. The article can be found in the December 1996 issue of Call Center Magazine published monthly by Telecom Library, Inc. NY, NY (1-800-LIBRARY).
"The Editor's Choice is welcome recognition in an often clouded market", said David Friedman, Buffalo's VP of Marketing & Sales. "There is so much hype in the CTI arena, especially with things like open architecture and strategic partnerships, I'm glad that the leading experts are looking closely at what companies are actually putting together and getting out into the real world," continued Friedman. A critical
element to consider when selecting a technology vendor is what they have actually done before, and whether they have kept up with promised advances over time. Since the technology changes so rapidly, it's impossible to buy everything you need off the shelf today. Having a vendor, who has a track record and real references, provides some predictability as to what their future performance will be. When you invest in this type of technology today, you must be future conscious".
The Call Center article by Joe Fleischer highlighted the following points with respect to the Drextec/Buffalo solution. Robust campaign and list management and reporting features, support of multiple predictive dialers from one management console, variety of supported PC operating systems and cost.
Drextec, Inc of Marlton, NJ can be reached at 856-596-8285.
Valhalla, NY Sept. 1, 1996 --- The success of Buffalo¹s powerful predictive dialing engine has allowed the company to broaden its marketing efforts and raise its image. Buffalo Audiotex is now Buffalo International -- reflecting its expanding international business, new software product developments, and larger offices through which to service its customers.
According to David Friedman, Buffalo's VP of Marketing & Sales, "We've taken a giant step in order to position ourselves for the coming revolution in call center technology."
Unlike most predictive dialers, Buffalo¹s Open Architecture Predictive Dialing Engine (OAPDE™) is conceived as a totally open system for use by VARs and call centers to build their own complete solutions. In addition to its successful OAPDE™, Buffalo¹s new platform, OTS™ (Object Telephony Software), adds
inbound (ACD), Voice Processing (for messaging and IVR), and enhanced predictive dialing capabilities in one integrated system.
Buffalo is also a provider of switching platforms for calling cards, debit cards, and international call back. And most recently, has begun shipping its OAVLE™ (Open Architecture Voice Logging Engine) which permits real time instant digital recording and playback from within the call center application running at the desktop.
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