Product Improvement Announcement:
Calltrol Corporation, September, 2002
Product Name: Object Telephony Server 6.5

Calltrol Corporation, Valhalla, NY, the original open contact center telephony platform provider and developer of Object Telephony Server™ (OTS™) announces the availability of OTS™ version 6.5. Calltrol's exclusive Convergence Friendly Architecture® has made these communications server products the choice of hundreds of contact centers worldwide for over a decade.

New and Improved! Some of the newest OTS™ enhancements include expanded Control Application features and abilities, Agent Application volume controls, and precise action and reporting capabilities for operator intercepts on ISDN lines.

"These latest improvements and those under development illustrate our commitment to the developer community and our existing client base" said David Friedman, Vice President of Marketing & Sales for Calltrol Corp. "We continue to improve our product everyday to insure our customers, resellers and solution providers are always on the cutting edge. Additionally, modular pricing guarantees cost relative to feature value. That’s important in today’s price competitive market".

OTS™ was designed from the ground up to provide powerful, seamless and cost effective communications management and control to any external CRM and routing applications. This design permits contact center developers to leverage any application(s) regardless of database or operating system and easily add all common contact center telephony and routing features to the same interface.

OTS™ supports typical productivity enhancers such as Predictive Dialing, Intelligent Call Routing/ACD, Voice Response & Messaging, Call Recording, Call Monitoring and Silent Coaching. Other recent improvements to OTS™ include enhanced facilities for external reporting and control applications, dynamic multi-skill routing, Automatic Remote License Modifications, Outbound Caller ID Display Control and New Management and Configuration GUI.