POINT and Buffalo Announce Business Alliance for Strengthening Call Center Customer Interaction Solutions
SAN JOSE, CA December 1, 1998 -- POINT Information Systems, Inc., the premier worldwide provider of Enterprise Relationship Management (ERM) solutions, today announced it has formed a strategic business alliance with Buffalo International, the leader in open architecture predictive dialing. The companies will jointly co-market POINT's open, integrated TeamPOINT ERM solution and Buffalo International's Object Telephony Server (OTS NT) to help organizations create customer-focused, world-class call centers.
"Buffalo International's OTS NT product contains the latest version of the world's first, truly open predictive dialer," said POINT Vice President of Worldwide Marketing, Tim Perkins. "By bringing OTS, with all of its telephony functions, together with our TeamPOINT ERM software solution, our customers will truly have more options and greater flexibility in their call centers, seamlessly integrating sales, marketing, customer service, and back-office systems."
"We could not be more pleased " commented David Friedman, Buffalo International, Inc. Vice President of Marketing & Sales, " POINT offers a world class product that integrates and optimizes each customer interaction, locally and across world, via multiple distribution channels. Many of our customers and prospects are intrigued by our unique open architecture on the telephony side of the organization. Combining POINTs powerful applications and Open Interact architecture on the computing side creates a really state-of-the-art modular solution, transforming traditional call centers into customer interaction centers.
Both companies are very excited about the partnership as they gear up for 1999 and beyond. The alignment comes just in time for CTI EXPO Fall 98, taking place this week in San Jose. POINT and Buffalo would like to invite all show attendees to stop by booths #616 (POINT) and #1114A (Buffalo) to learn more about this unique and powerful solution.
Founded in 1989, POINT Information Systems is a worldwide provider of advanced Enterprise Relationship Management solutions that enable organizations to merge their sales, marketing, customer care, and back-office functions to form an integrated, enterprise-wide customer interaction platform. Currently deployed in 18 languages in 35 countries and utilized by thousands of licensed users, POINT's TeamPOINT solution is installed in leading multinational organizations such as Hewlett Packard, Ericsson, Allianz, Singapore Telecom, Mobile One, Newton Investments, and Liberty Mutual Insurance Company. POINT has offices in Atlanta, Boston, Chicago, Dallas, Dublin, London, Munich, Paris, San Francisco, Singapore, Melbourne, and Sydney. Additional information on POINT is available at www.POINTinfo.com or via email at info@POINTinfo.com .
Also founded in 1989 Buffalo International, Inc., is the maker of the worlds first and only Open Architecture Predictive Dialing Engine (OAPDE). OTS NT is the third generation of that product line, incorporating the outbound features of OAPDE as well as ACD, ICR, IVR, Conferencing, Monitoring and Recording on a Dialogic SCSA & Windows NT call center server platform. With over 400 systems comprising approximately 10,000 agent seats shipped worldwide, the "Buffalo Engine" has proven itself to be the most powerful, flexible, and cost effective call center solution of its kind on the market today. Buffalos products serve as the telephony infrastructure for solutions marketed by numerous predictive dialing vendors as well as for call centers implementing their own client and database management applications. Additional information is available at www.telephonyserver.com
POINT, the POINT logo, and TeamPOINT are trademarks of POINT Technology, Ltd.