Object Telephony Server Garners Two New Awards
17 January 2000, Valhalla, NY-Buffalo International, Inc. creator of the world's first open telephony server for contact centers announced today that Object Telephony Server
(OTS-NT(tm)) was selected as the Product of the Year Award by Communications Solutions Magazine (formerly CTI Magazine) and Call Center CRM Solutions. This is the second year in a row that both magazines recognized the technical innovations
"It is a tremendous honor to win Product of the Year two years in a row;" said Scott Lerner, Business Development Manager, Buffalo International, Inc. "We realize the importance of constant improvement of our already extensive feature set. This gives us the ability to grow with existing customers, attract sales opportunities and expand to new markets;" continued Mr. Lerner.
The OTS-NT(tm) developer's kit saw great improvements this year. For the first time, on platforms other that Win 32, Java developers, are able to easily integrate applications with OTS-NT(tm) through JavaBeans. This advancement will propel the development of distributed and/or virtual call centers, where agents can make or take calls from anywhere. The variety of sample OTS-NT(tm) clients, with Visual Basic source code also broadened.
Since 1989, Buffalo International has provided tools and systems to telephony enable eBusiness and CRM applications. Primarily used in Telesales, Market Research, Customer Service and Support contact centers, OTS-NT(tm) seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common.
OTS-NT(tm), an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, Audiocodes, and Real-Time Systems. OTS-NT(tm) has the capability to replace legacy telephony systems (ACD, Predictive Dialer, VRU, IP Gateways, Observation and Recording, etc).