Calltrol Corporation Announces OTS version 6.0
Calltrol Corporation a pioneer in open contact center telephony and the developer of Object Telephony Server(tm) (OTS) and Open Architecture Predictive Dialing Engine (OAPDEtm) announces the availability of OTS version 6.0. Calltrol's exclusive Convergence Friendly Architecture(tm) has made these communications server products the choice of savvy contact center developers for a decade. "The latest improvements and those under development will keep us first with the developer community" said David Friedman, Vice President of Marketing & Sales for Calltrol Corp. "We anticipated over ten years ago that users would realize the functional and integration limits as well as the operational and opportunity costs associated with proprietary contact center solutions, especially in the highly competitive outsourced service bureau market. Our anticipations were correct and now more and larger organizations are taking this powerful communications server technology seriously".
OTS was designed from the ground up to provide powerful, seamless and cost effective communications management and control to any external CRM and routing applications. This design permits contact center developers to leverage any applications regardless of database or operating system and easily add all common contact center telephony and routing features to the same interface. OTS supports typical productivity enhancers such as Predictive Dialing, Intelligent Call Routing/ACD, Voice Response & Messaging, Call Recording, Call Monitoring and Silent Coaching. Some OTS ver. 6.0 improvements include: Enhanced facilities for external reporting and control applications, dynamic multi-skill routing, Automatic Remote License Modifications, Outbound Caller ID Display Control and New Management and Configuration GUI.