Buffalo International's VP to Speak at Call Center Demo
Integration to Maximize Center's Productivity
1 May 2000, Valhalla, NY-Buffalo International, creator of the award winning Object Telephony Server (OTS) and the worlds first and only Open Architecture Predictive Dialing Engine (OAPDE) will be exhibiting at Call Center Demo and Conference at the Walt Disney World Dolphin Hotel. David Friedman, Vice President of Marketing and Sales, will be participating in the conference track, The New Call Center Fundamentals.
He will be speaking about Integrating Inbound and Outbound Solutions on Friday 5 May 2000 from 10:30-11:45 am.
OTS makes integrating inbound and outbound contact centers easy and efficient.
OTS is designed to make the integration of both outbound telephony functions such as predictive dialing and inbound features such as Automatic Call Distribution (ACD) and Interactive Voice Response (IVR)/Voice Processing simple.
Traditional call centers have separate boxes for inbound and outbound call functions as well as things like observation, recording and voice processing.
With the technological advances of OTS, contact centers can replace their disparate boxes with one or more PC based servers from Buffalo International, Inc.
Agents log on and can switch between inbound and outbound campaigns to maximize their productivity and make their jobs more interesting.
When we talk about blending it is functional blending, not just mixing inbound and outbound; said David Friedman, Vice President of Marketing and Sales, Buffalo International, Inc.
Our customers can combine conferencing, recording and IVR in real-time over IP or hard circuits on any inbound or outbound call; continued Friedman.
Since 1989, Buffalo International has provided tools and systems to telephony enable eBusiness and CRM applications.
Primarily used in Telesales, Market Research, Customer Service and Support contact centers, OTS seamlessly integrates with client applications under any operating system.
Productivity enhancement up to 400% is common.
OTS, an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, AudioCodes, and Real-Time Systems. OTS has the capability to replace legacy telephony systems: ACD, Predictive Dialer, VRU, IP Telephony, Observation and Recording, VoIP gateway, etc. www.telephonyserver.com