Buffalo International Introduces JavaBeans for Developers
November 1999, Valhalla, NY-Buffalo International, Inc. creator of the worlds first Open Architecture Predictive Dialing Engine (OAPDE) and the award winning Object Telephony Server (OTS-NT), announces the availability of JavaBeans as part of their Software Developers Kit (SDK). Developers can now easily develop Java client applications for OTS-NT.
Previously Buffalo Internationals API could only be accessed directly through TCP/IP or from Windows applications using COM/ActiveX controls. Although the OCX made Windows development speedy, Java developers did not benefit. Java can run on many different types of computer and operating systems. With Java support, an entire new world of opportunities for building telephony enabled contact center applications has opened.
"Java is widely used for the Internet and Internet applications. What this means is that if a client/agent application is written in Java, it could be sitting virtually anywhere and accessing OTS-NT through the Internet and getting real time screen pops along with phone calls;" explains Wai Wu, Vice President of Technology, Buffalo International, Inc.
Using JavaBeans enable Internet applications to access OTS-NT. Agents will take inbound calls and make predictive calls from various locations, even home, more easily than they can today. JavaBeans and Java applications do not require agents to work from the same physical location as the telephony server. This is an incredible advantage especially for implementing distributed contact centers.
Founded in 1989, Buffalo International, Inc. develops telephony sever software for call centers. Its systems support a unique open interface for linkage with third party applications. OTS-NT includes all the functionality of the original Open Architecture Predictive Dialing Engine in addition to Automatic Call Distribution, Voice Processing, Intelligent Call Routing, Monitoring, Coaching, Recording and IP Telephony and primarily supports industry standard telephony hardware manufactured by companies such as Dialogic Corp., an Intel Company (NASDAQ: INTC) and Audiocodes, LTD. (NASDAQ: AUDC)