Editors and Engineers Pick the Best of CTI Expo Spring '98
by Kevin Mayer
The Best of CTI EXPO Spring '98 awards are given to companies who demonstrated outstanding products or services at the show. Participants were judged on technologic innovation, and judges placed an emphasis on feature sets, the ability to work with existing standards, and contributions to the development of future CTI, Internet Telephony, and call center products and services. For More Information on CTI EXPO visit their website at www.ctiexpo.com
Buffalo International, Inc.
The Object Telephony Server (OTS) is a new version of Buffalo's open predictive dialing engine, a high performance, modular, platform, that maintains real-time links to third party applications, now supports critical non-predictive dialing functions, including advanced call center capabilities, such as call blending. In addition to predictive dialing, OTS allows ACD, IVR, fax, and monitoring all within a scalable PC-based server, which can stand alone or behind a PBX. OTS works independently of hardware, software, and network systems. Perhaps what is most most interesting, and most laudable, about OTS is the way it lets different developers add functionality through NT extensions to the Buffalo API. Whereas the OTS application includes -- in addition to the API -- telephony management logic, hardware control, and the network client interface (TCP/IP), extensions can address capabilities such as voice messaging, advanced call routing, and IVR. For more information, contact the company at (914) 747-8500.
Reprinted from CTI magazine, Volume 3 Number 7, published by Technology Marketing Corporation, One Technology Plaza, Norwalk, CT 06854 USA. Copyright (c) 1998 Technology Marketing Corporation, all rights reserved. For information about annual subscriptions, call 800-243-6002 or 203-852-6800 or visit the publication's Web site at www.ctimag.com